Hickory, NC Air Conditioning & Heating Services

Quality

Adkins - Hickory, NC
68 days ago

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the 5 star review. We strive hard to give the quality of experience that all customers deserve. Thank you for the feedback on your personal experience. We look forward to serving you in the future.

Everyone was very punctual & professional!

Larry - Hickory, NC
177 days ago

We appreciated Jeff being so prompt, in coming for estimate the same day we called. Installers were very neat & considerate. Would definitely recommend people to "Click Canella!"

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for your kind words and taking the time to review our team and process. We appreciate your business and if you need anything in the future, please let us know.

Furst Heat Pump / AC Installation

Jack - Hickory, NC
249 days ago

As always the Canella team was very efficient and courteous. We greatly appreciate their expertise and clear explanation and logic associated with the work to be done.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much sir. The team at Canella appreciates your great review. Let us know if we can do anything else for you in the future. Thank you again for choosing Canella.

Great Service

Michelle - Hickory, NC
262 days ago

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for taking the time to rate your experience with Canella. We are very happy to receive feedback from our customers. The 5 star rating made our day. Please do not hesitate to give us a call if we can help again. Thank you for choosing Canella.

Great job, Chase

Dan - Hickory, NC
292 days ago

Chase works hard to make sure that everything is done correctly.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the awesome review. We are happy that our team member was able to take care of your issue and earn the 5 star review. Let us know if we can help with anything else in the future. Thanks for choosing Canella.

Great service!

Sarah - Hickory, NC
298 days ago

Scott was very respectfully. He explained in detail what he was going to fix and why. He made sure I was happy with the results.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for taking a moment to share your experience. We are so glad that our technician was able to take care of you in the manner that warranted this awesome review. Let us know if you need anything in the future. Thank you again.

Great service!

Shirley - Hickory, NC
303 days ago

Great service

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the great review. Our team is working hard on providing the level of service that you expect in spite of the present situation. It makes us happy that our team member was able to take care of you.

Professional, knowledgable, personable

Dan - Hickory, NC
340 days ago

provides extra effort and is thorough.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much sir for the great review of our team member. Nothing makes us happier than the feedback that we receive from our Maintenance customers. Once again Thank you for choosing Canella.

Great service at a awesome price!!

Mike - Hickory, NC
444 days ago

Scott came and serviced our heater and a/c, did an awesome job, and explained all the things he did. I would highly recommend Canella and in particularly, Scott!

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for sharing your experience about Scott and the Canella Team. We appreciate the feedback and the team loves to hear how the customer feels. Let us know if we can help in any other way before your next scheduled visit. Thanks again.

Service call

Steve - Hickory, NC
445 days ago

Extremely professional and thorough. Does very clean and detailed work and a pleasure to chat with.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for the 5 star review. It is always a pleasure to get feedback on our team. Let us know if we can help in the future if you have any other heating and cooling needs. Thank you for choosing Canella.

Service call

Joann - Hickory, NC
450 days ago

Scott is always very courteous and does a thorough job servicing our unit. He answers all of the questions that we have.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you so much for sharing your experience with our team. We are grateful for your review and we value the feedback we receive. Let us know if we can help in any way before your next scheduled visit. Thank you again.

Excellent customer service!

Sandra - Hickory, NC
452 days ago

Canella is an incredible company who hires excellent people. Scott performed service today and I rate him very high. He listens, does not interrupt me, and repeats back what he heard. Then he enhances the experience by educating me with all possible options. We always reach the same conclusion. He demonstrates patience, kindness, and excellent knowledge. Canella has provided excellent service for years. By learning from their employees like Scott, I have learned how to be a better customer. My equipment runs smooth. If there is an issue, I am immediately scheduled for service. Thanks for hiring high caliber individuals who provide great service. I am happy I chose your company many years ago!

Response from Canella Heating & Air Conditioning, Inc.:

Wow! Thank you very much for the kind words and taking the time to share your experiences. We appreciate hearing how we did from our customers. The team at Canella is a carefully put together group that works hard on customer service. Let us know if we can help in any other way before your next scheduled visit. Thank you again for choosing Canella.

Without AC for 8 days until I called Canella

Susan - Hickory, NC
494 days ago

I was using another AC Rep from a private Co. After 8 days of delay in 97 degree tems with no AC, I asked friends who I should call and was told to call Canella by 4 for the 7 responses, so I did. They came out the day I called and fixed my problem within minutes. The service text, Thomas, was very knowledgeable of my of my problem and explained everything he did in detail.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the great review of our team. We are very happy when customers take the time to share their experience. We appreciate your kind words. Thank you again for choosing Canella.

Wonderful Job!

Amanda - Hickory, NC
502 days ago

Scott was an amazing professional. He can come over anytime he wants!

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the great review of our team. We are grateful for your review and are very happy that our team took great care of you. Let us know if you need anything in the future.

Service

Gwyn - Hickory, NC
505 days ago

Scott is a great Service Tech. will answer all your questions .Very knowledgeable on what he does.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the 5 star review and your feedback on our team. Nothing makes us here at Canella happier than hearing how we did from our customers. Thank you again for choosing Canella.

Great service

Bruce - Hickory, NC
516 days ago

Always on time and very friendly. Is very accommodating to my family and I. We have 2 kids and 2 large dogs which he is very friendly with.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the kind words and great review. It is always a pleasure when a customer takes the time to tell us about their experience. Thank you again.

Great Service

Sharon - Hickory, NC
529 days ago

Scott is an excellent service person. Very thorough. We appreciate his expertise.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the kind words and the great review. Our team loves to get feedback from our maintenance customers. Let us know if we can help in any way before your next scheduled visit. Thanks again.

Great service from a very nice person.

George - Hickory, NC
533 days ago

Scott is a very nice, friendly person and I would like to see him every six months.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for taking a moment to share your experience with our team. We are happy that our technician was able to help give you a great experience with Canella. We should be able to get Scott to you on your semiannual maintenance visits. Thank you for choosing Canella.

system maintenance

Carol - Hickory, NC
542 days ago

Scott is very professional and friendly. He is very knowledgeable and answers my questions with respect.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you so much for sharing your experience with Canella. Nothing makes us happier than receiving feedback from our customers. Thank you again for choosing Canella, we really appreciate it.

Good Job

Kevin - Hickory, NC
544 days ago

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the 5 star rating. And thank you for choosing Canella.