Reviews

HVAC Service

Cathy - Hickory, NC
8 hours ago

Canella has been providing bi-annual service of our HVAC system for a number of years. Tech is always professional and thorough. Worth it to assure system is operating correctly and to extend the operating life.

Response from Canella Heating & Air Conditioning, Inc.:

Wow! Thank you for the 5 star rating. We are grateful for your review and are so happy our team took great care of you. We value feedback and strive for excellent service, so we are always happy to hear from our customers. Let us know if you need anything before your next scheduled visit.

Professional and knowledgeable service tech

Jean - Hickory, NC
1 day ago

Canella's service tech provided top-notch service. He answered all my questions and verified my new home's heating and cooling system is working just fine.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you so much for taking a moment to share you experience. Nothing makes us happier than receiving feedback from our customers. Thank you again for the great review and choosing Canella.

Courteous efficient service

Patricia - Hickory, NC
2 days ago

Daniel called at 8:15 am to notify me that he was on his way. He arrived on time, introduced himself and proceeded to check the unit. Daniel was friendly and courteous. He answered all of my questions.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for taking a moment to share your experience with Canella. We are so glad that our team member was able to make that experience a 5 star rated one also. Let us know if we can help in any way.

Historic District

Hailey - Hickory, NC
23 days ago

We are very pleased with Canella.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for the great review and kind words. Call us if you need anything else.

Good work good followup

Ken - Conover, NC
71 days ago

They did good work and followed up well. It took a little longer to get the unit in than I would have liked but, they did provide loaner space heaters.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the great feedback. We appreciate you taking the time to tell us how your experience went. We are sorry that the equipment was delayed, but it has been a rough year with Covid taking down factory production dramatically. Thank you for your patience and do not hesitate to call us again. Thank you for choosing Canella.

Very professional, great service

Ed - Conover, NC
90 days ago

Victore was very professional and personable. A very positive experience. Appreciated the prompt service. Thank you!

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for the great review and spending the time to share your experience with our team and Canella. Thank you for choosing Canella.

6 month maintenance

Julia - Lenoir, NC
104 days ago

Victor came to do maintenance on my heat pump yesterday. He is always courteous and and answers question when I have one. Thank you Victor for taking care of my heat pump.

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for your wonderful review. We are so happy to receive feedback from our customers. Let us know if we can help in any other way. Thank you again for choosing Canella.

schedule at my convenience

Julia - Lenoir, NC
107 days ago

Victor respected my request of not entering the house due to the Covid19. He is polite and answers any questions I have .

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for taking the time to share your experience. The Canella team has worked hard to adjust to new methods of non contact servicing of heating and cooling equipment. We are happy that we could accommodate you. Please feel free to call us again whenever you need anything. Thank you for choosing Canella.

Quality

Adkins - Hickory, NC
108 days ago

Response from Canella Heating & Air Conditioning, Inc.:

Thank you for the 5 star review. We strive hard to give the quality of experience that all customers deserve. Thank you for the feedback on your personal experience. We look forward to serving you in the future.

very quick response and professional results

Ronald - Granite Falls, NC
164 days ago

Response from Canella Heating & Air Conditioning, Inc.:

Thank you very much for taking a moment and providing information on your experience with our team. We are always happy to hear what our customers think. Let us know if we can help again and thank you for choosing Canella.