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Coronavirus Update: We care about your health and continue to service our customers safely. Read More

Serving Hickory and the Catawba Valley Area, Since 1990

Serving Hickory and the Catawba Valley Area, Since 1990

828-327-9680

M-F: 7:30-9pm | Sat: 8-4:30pm

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COVID-19 Update

COVID-19 Update

Canella will remain open and continue to serve the needs of our customer and team members while doing our best to protect the needs of the community at large. Regular service and replacement of equipment will go on as normal.

How Canella Is Taking Precaution 

We are open and running calls to homes. We want to be helpful in the case of an emergency but we also need to take caution to protect our team members and make sure they stay healthy as well.

In most cases, work on the equipment from outside with minimal face to face contact. We will be following protocols to maintain a safe work environment. You may be asked by a technician to speak via phone call to help control the thermostat while we are stationed at the equipment. 

Preventative Maintenance Appointments

We will still be running maintenance calls but for the safety of our employees and the community we will not be entering the home for preventative maintenance appointments. If you are scheduled already, we will honor that appointment and do the preventative maintenance from outside the home. 

You are welcome to reschedule for another time but note to not put off for too long or ignored all together. 

We will continue to make update to this page as news comes about. Please be sure to call us with any questions

 

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