Guarantees
When you have a problem with your home's comfort system, or when it's time to replace your system , you want to do business with a company that is on he level. That means no surprises, whether you're talking about the price,the level of service, or the quality of workmanship. You just want someone who is professional, polite and punctual not to mention competent and knowledgeable.
When you do business with Canella, you can be assured that there will be no surprises in the process. The goal is always to give you all the information you need to make a sound and informed decision. By putting you in control, no matter the service need, you can rest easy.
In this line of work, where people invite you into their homes, reputation is everything. Canella believes that if you provide exemplary customer service homeowners are more likely to recommend you to their friends and family.
Canella guarantees that you are to be happy with any service or installation, or we will make it right. Most companies have a slogan, or a marketing pitch, that includes the words, "satisfaction" and "guaranteed". But we have had some experience that makes us skeptical. Truth is, most companies don't or can't follow through.
That's why Canella puts all their guarantees in writing. You're going to be happy, guaranteed. That's the fundamental principle at the root of the Canella Vision Statement.
100% Satisfaction Guarantee
Your complete satisfaction is our goal, and we know it means you will become a happy,satisfied customer for life. If our installation does not meet or exceed design criteria, ARI standards, local or state inspections,let us know,and we will fix it immediately or give you a 100% refund no questions asked. Your trust means more than just referrals; it means we can take pride in doing the job right, the 1st time.
5-Year Service Guarantee
Canella is committed to our customer's satisfaction long after a service repair. We proudly extend to all our Ultimate Savings Agreement Customers a full 5-year service guarantee on any repair we make, as long as you remain an Ultimate Saving Agreement customer.
Client Courtesy Promise
We promise to send courteous, professional technicians to your home. If any of our technicians smoke or swear in your home, you do not pay us a dime. Our technicians will protect your belongings by wearing shoe covers, laying drop cloths, and cleaning up before they leave. If they fail to take care of you in this fashion, you don't pay.
The Customer Service Fanatics
Performance Guarantee
We guarantee your new home comfort system will perform to factory specified standards. If your compressor fails within the first five years after installation, we will replace your condensing unit at no cost to you! If your Heat Exchanger fails within the first ten years after installation, we will replace your furnace at no cost to you!